Refund policy

RETURN AND REFUND POLICY

Our products are digitally delivered services. No physical product is shipped.

Because each radio unlock code is generated specifically for the information provided by the customer, orders that have already been processed and successfully delivered are generally not eligible for cancellation or refund.

REFUNDS

A refund may be provided if:

• We are unable to generate or provide the purchased code.
• The service cannot be completed due to an issue on our side.
• The code supplied by us is confirmed to be incorrect despite the customer providing accurate and complete information.

INCORRECT CUSTOMER INFORMATION

Customers are responsible for providing the correct radio serial number and any other information requested on the product page.

If an incorrect serial number, model, part number, VIN (where applicable), or other required information is provided, we cannot guarantee that a replacement code or refund will be available.

CODE DOES NOT WORK

If a supplied code does not work, please contact us before making additional attempts. We may ask for photographs of the radio display, serial-number label, or other information necessary to verify the order and investigate the issue.

If we confirm that the information supplied with the order was correct and the code provided by us was incorrect, we will attempt to provide the correct code or issue a refund where appropriate.

ORDER CANCELLATION

An order may be cancelled and refunded if processing has not yet started. Once a custom digital code has been generated or delivered, cancellation may no longer be possible.

DELIVERY

All services are delivered digitally. Nothing will be shipped by post.

CONTACT

If you have any questions about an order or would like to request assistance or a refund, please contact us using the contact information provided on our website.